PRODUCT INFORMATION:

  • Handmade and machine made tile are subject to irregularities in size, shape, color, warpage, moisture absorption, surface finish, texture and dynamic coefficient of friction. These characteristics are inherent to the manufacture of these products and are in part what creates their distinctive beauty. Stone is a natural material. There will be color variation from samples and displays, as well as within your shipment. No two pieces of stone are exactly alike. Each has unique natural variations which may include veining, markings, shadings inclusions, chips, pits, fossils or other characteristics. We recommend that each order include a minimum of 20% overage on any tile product. Luxe Mosaics, LLC. recommends ordering additional material with your order, as add on orders at a later date may not match or product might not be available any longer. Add-on orders will reflect the current price of the item at time of order placement.

BLENDING AND DRY LAY OUT:

  • Natural stone and tile require blending, as they naturally vary from piece to piece and across different segments of the order. It is the responsibility of the installer to remove materials from packaging and dry layout all materials to obtain the Customer’s approval of the blend before any tile is installed. This procedure is common practice in the installation of tile and stone and helps ensure the beauty of the finished installation. Luxe Mosaics, LLC. wants Customers to be delighted with their finished rooms, so this factor should be considered by the customer prior to purchase.

PAYMENT TERMS:

  • Payment in full is required for all residential orders. At time of payment, purchased material will be specifically designated and securely held for your project by Luxe Mosaics, LLC. Sales tax noted on the sales order is not final and subject to change based on tax code in effect on date of shipment. Tax indicated on your sales order or collected at time of sales order payment reflects the current tax rate and will be re-calculated at time of shipment and reflected at time of invoice.  The purchaser is responsible for payment of any increase in sales tax.  Terms of payment are subject to the cancellation and return policy enumerated below. Customer further acknowledges and understands that until such time as payment is remitted in full to Luxe Mosaics, LLC., Luxe Mosaics, LLC. shall remain the legal owner of all merchandise and no legal title to merchandise shall pass to Customer until payment has been made in full pursuant to these Conditions of Sale.

FOB INSPECTION REQUIREMENTS:

  • Be careful to verify box count before signing the bill of lading & note any box count discrepancies immediately on the bill of lading before signing it.

  • You and/or your on-site representatives (general contractor, subcontractors, installer and any person responsible to the property owner regarding the installation of the product) must fully open and inspect all merchandise upon delivery to the jobsite. Note any damage on the bill of lading before signing it.

  • In the event that any discrepancy or concealed damage is discovered, you must notify the carrier and Luxe Mosaics, LLC in writing within 24-hours of delivery. Luxe Mosaics will make a claim directly with the carrier for damage reported within 24-hours of delivery. Luxe Mosaics, LLC will not be responsible for reimbursement on claims denied due to client’s failure to notify us within 24-hours from delivery date, or due to client or client representative’s negligence.

  • If replacement material is required, in the event the bill of lading was signed without noting discrepancies and/or the claim was made after 24-hours of delivery, the client is responsible for replacement costs. If/when the claim is made in favor of the client and the carrier issues a refund checks, Luxe Mosaics, LLC will refund the client for the amount received from the carrier.

WARRANTIES:

  • Luxe Mosaics, LLC. extends no warranties beyond the manufacturer’s warranty. Any and all warranties are waived, including, but not limited to, the warranty of merchantability. Luxe Mosaics, LLC. bears no responsibility beyond the price paid by the customer or materials received by the customer. Terms and Conditions included here supersede any terms provided by customer via purchase order or other type of agreement.

DELAYS:

  • Luxe Mosaics, LLC. shall not be responsible for delivery delays caused by acts of God, strikes, accidents, border/custom delays, traffic, natural catastrophes, pandemics or other delays which are beyond our control. Luxe Mosaics, LLC. reserves the right to delay the processing of this order until the order form and/or the credit card charge receipt have been signed.